Remote Customer Success Associate

Job Description:

Acast, a leading podcast platform based in Uppsala, SE, is seeking a full-time Remote Customer Success Associate to join our team at the Associate level. We are looking for a self-motivated individual with at least 2 years of experience in a customer success or related role, who possess the personality traits of being independent and resourceful. The ideal candidate should also have strong soft skills in persuasion and time management.

Responsibilities: - Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty to the Acast platform - Provide proactive support and guidance to customers on how to best utilize our services to meet their goals - Act as a liaison between customers and internal teams to address any issues or concerns that arise - Analyze customer data to identify trends and opportunities for improvements in customer success strategies - Collaborate with the sales and marketing teams to drive growth and retention of customers - Stay up-to-date on industry trends and competitor activities to provide valuable insights to customers

Requirements: - At least 2 years of experience in a customer success or related role - Strong communication and interpersonal skills - Ability to work independently and prioritize tasks effectively - Proficiency in CRM software and Microsoft Office Suite - Bachelor's degree in Business Administration or related field preferred

Benefits: - Travel & spending expenses - Gym membership - Travel opportunities

Working Environment: At Acast, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration, and provide our team members with the tools and support they need to succeed.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Acast is an equal opportunity employer and considers all qualified applicants regardless of race, color, religion, gender, national origin, age, sexual orientation, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.