Online Customer Service Manager

NEVS, a cutting-edge technology company located in Sollentuna, Stockholm, is seeking a dynamic and experienced Online Customer Service Manager to join our team on a part-time basis. As a mid-to-senior level professional with at least 6 years of experience in customer service management, you will play a crucial role in ensuring the highest level of customer satisfaction for our online platforms.

Responsibilities: - Manage and oversee all aspects of online customer service operations - Develop and implement customer service policies and procedures - Monitor and respond to customer inquiries and feedback in a timely and effective manner - Collaborate with other departments to resolve customer issues and improve online customer experience - Analyze customer data and feedback to identify trends and make recommendations for improvements - Train and mentor customer service team members - Monitor and report on key performance indicators related to online customer service

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in online customer service management - Strong leadership and communication skills - Resilient and resourceful personality traits - Creativity and teamwork as soft skills - Familiarity with online platforms and customer service tools - Ability to work independently and as part of a team - Excellent problem-solving skills and attention to detail

Benefits: - Parental leave - Company equipment - Paid overtime - Working environment that recognizes and rewards based on performance and merit

Equal Opportunity Statement: NEVS is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: May 1, 2024

Join NEVS and be part of a team that values innovation, excellence, and customer satisfaction. Come make a difference with us!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.