Customer Service Agent - Part-Time

Hey you,
Since you’ve ended up on this page, it must mean that you’re interested in potentially working at Estrid! We’re so honored. Let us take you through what this role and working with us could look like. We won’t lie - this is not your average company. We are a group of dreamers and doers, on a mission to create the world’s greatest consumer brand(s) and company. In these past years, we've done more than most thought possible and have established ourselves as an outlier consumer case. But to be honest, we see this as only the beginning - and we’d like you to join us in building the rest.

Your purpose & impact:
As a Customer Service Agent your primary focus will be on customer satisfaction through digital communication and service in different channels, where you will be answering our very valuable customers' questions.

We are on the lookout for one part-timer (min. 15h/week) to join our team. For part-time positions working hours vary and include evenings and weekends. It is possible to work remotely within Sweden.  

Some of the things you’ll do:

• Responsible for Estrid's front-line communication with customers.
• Create value for our customers in our digital channels, mainly email, chat, Facebook DMs and Instagram DMs.
• Be the natural and important link between Estrid and our community of customers.
• Answering questions and solving different types of problems the customer may face.
• Able to switch between different forums such as social media comment sections, mail, chats, and order management programs.
• Drive customer loyalty and engagement by providing exceptional customer service.
• Optimize the customer journey and experience to ensure that our customers receive amazing service and support in the implementation of long-term solutions to further develop the experience.

What about you?
To thrive in the role, you should be comfortable working in a digital work environment and We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for spreading joy.

Your skills and experiences

• A great communicator both written and oral in English (C1-C2) and fluent in German or Swedish. If speak both that is a huge plus. 
• Passionate about your job and enjoy a fast-paced, dynamic working environment
• A team player, enthusiastic about team culture and energy generous
• Able to switch between different forums such as social media comment sections, mail, chats, and order management programs.
• A natural problem solver
• Someone that gets things done quickly and appreciates the importance of speed 
• A person who values great customer experience and service

Culture we believe you thrive in:
To thrive in the role, you should be comfortable working in a digital work environment. We believe that you are fast on the keyboard, love to solve problems and, like us, have a fondness for spreading joy. The Estrid culture isn’t just a collection of inspiring quotes we pin to our walls - it’s the foundation on which everything we do is built. The behaviours of every person matters. Some of our values are Champion the Customer, Build Together, Raise Standards, Get Scrappy, Move Fast, Take Ownership, and Challenge & Commit.

What you’ll get:
You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work. In turn, you will be joining an incredible company and team at an early stage where everything you do will have a huge impact. For the right person, there are great opportunities to develop and grow together with Estrid.

Does this sound like a role made for you? We’re looking forward to hearing from you (please apply with a resume/ cover letter in English)! ✨

Warmly,

Estrid

Office & Colleagues:
We’re a driven and ambitious team with offices in Stockholm and London. We’re now around 80 full-time employees, one third of which have international backgrounds. Our corporate language is English.

Join us!
Estrid is an equal opportunity employer. We’re committed to building a diverse and inclusive workplace, and you're welcome at Estrid for who you are. We believe that the more perspectives we have represented, the more we will thrive, grow and bring value to the world. Our community is for everyone, and the same is true for our workplace.