Live Chat Manager

Job Description:

We are seeking a motivated and dedicated Live Chat Manager to join our team at Epiroc in Uppsala, SE. As a part-time position with a mid-to-senior level of seniority, the Live Chat Manager will be responsible for managing all aspects of our live chat system, ensuring smooth communication with customers and providing top-notch customer service.

Responsibilities: 1. Manage the live chat system, ensuring timely and accurate responses to customer inquiries. 2. Train and supervise live chat agents, providing guidance and support as needed. 3. Monitor and analyze chat metrics, identifying areas for improvement and implementing strategies to increase efficiency and customer satisfaction. 4. Coordinate with other departments to address customer issues and provide solutions in a timely manner. 5. Stay up-to-date with industry trends and best practices in live chat management.

Requirements: 1. Minimum of 8 years of experience in customer service or a related field. 2. Excellent communication skills and the ability to handle difficult situations with tact and diplomacy. 3. Strong negotiation skills and experience in people management. 4. Proven track record of achieving targets and delivering results. 5. Ability to work independently and as part of a team. 6. Proficiency in live chat software and other customer service tools.

Personality Traits: - Motivated: The Live Chat Manager should be driven to excel and constantly seek ways to improve the customer experience. - Dedicated: The successful candidate will demonstrate a high level of commitment to their work and take pride in delivering high-quality service.

Benefits: - Paid sick leave - Gym membership - Life insurance

Working Environment: At Epiroc, we strive to pursue excellence in every endeavor, setting a high standard for achievement. The Live Chat Manager will be part of a dynamic and innovative team dedicated to providing exceptional service to our customers.

Equal Opportunity Statement: Epiroc is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.