Customer Service Associate - Work from home

Job Description:

Chesapeake Energy is seeking a highly motivated and experienced Customer Service Associate to join our team on a full-time basis. This position offers the unique opportunity to work from home in Zurich, Kanton Zurich, CH. As a Customer Service Associate, you will play a crucial role in providing exceptional customer service to our clients and ensuring their satisfaction.

Responsibilities: - Responding to customer inquiries and providing solutions in a timely and professional manner - Handling customer complaints and resolving issues to ensure customer satisfaction - Building strong relationships with customers through effective communication and problem-solving skills - Processing orders, refunds, and exchanges accurately and efficiently - Collaborating with other team members to improve overall customer service experience - Keeping accurate records of customer interactions and transactions - Proactively identifying and addressing customer needs to enhance their experience - Adhering to company policies and procedures to meet customer service standards

Requirements: - Minimum of 3 years of experience in customer service or a related field - Proven track record of providing excellent customer service and achieving customer satisfaction - Excellent communication and interpersonal skills - Ability to work independently and collaboratively in a fast-paced environment - Resilient and reliable personality traits - Strong persuasion and creativity soft skills - Proficient in Microsoft Office and CRM systems - High school diploma or equivalent required; bachelor's degree preferred

Benefits: - Parental leave to support work-life balance - Free accommodation for remote work - Profit sharing opportunities for eligible employees

Working Environment: At Chesapeake Energy, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional customer service and is constantly evolving to meet the needs of our clients.

Equal Opportunity Statement: Chesapeake Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, sexual orientation, or any other protected characteristic. All qualified candidates will be considered for employment.

Deadline to Apply: May 22, 2024

Join our team and make a difference in the lives of our customers! Apply today to be a part of Chesapeake Energy's dynamic Customer Service Associate team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.