Client Support Assistant - Remote Work

Job Description:

Western Digital is seeking a dedicated and independent Client Support Assistant to join our remote team in Zurich, Kanton Zurich, Switzerland. As a part-time Associate Level position, the Client Support Assistant will play a crucial role in providing exceptional support to our clients.

Responsibilities: 1. Assist clients with technical support inquiries via email, phone, and chat. 2. Troubleshoot client issues and escalate to the appropriate team members when necessary. 3. Maintain accurate records of client interactions and follow-up on any outstanding issues. 4. Coordinate with internal departments to ensure timely resolution of client concerns. 5. Assist in the development and delivery of client training materials and resources. 6. Provide feedback to the product development team based on client feedback and trends. 7. Collaborate with the sales team to identify opportunities for upselling or cross-selling products. 8. Represent Western Digital in a professional and friendly manner at all times.

Requirements: 1. 4 years of experience in a customer support role. 2. Excellent communication and presentation skills. 3. Strong people management skills. 4. Ability to work independently and prioritize tasks effectively. 5. Knowledge of technical support processes and tools. 6. Proficient in Microsoft Office and CRM software. 7. Bachelor's degree in a related field preferred.

Benefits: 1. Dental insurance. 2. Travel opportunities. 3. Travel & spending expenses covered.

Working Environment: At Western Digital, we strive to cultivate leaders who foster inclusivity and mentorship. Our team is committed to creating a positive and supportive work environment where all employees can thrive.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Western Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.