Live Chat Manager - Remote Work

Job Description:

Navient, a leading financial services company, is looking for a talented Live Chat Manager to join our remote team in Bern, Kanton Bern, CH. This part-time position is ideal for a candidate with 7 years of experience in customer service, specifically in managing live chat channels. As a Mid-to-Senior Level professional, you will be responsible for overseeing our live chat operations and ensuring a high level of customer satisfaction.

Responsibilities: - Manage and optimize live chat system to improve customer engagement and experience - Train and supervise live chat agents to deliver exceptional service and support - Develop strategies to increase efficiency and effectiveness of live chat operations - Monitor chat conversations for quality assurance and compliance with company policies - Collaborate with cross-functional teams to implement improvements and enhancements - Analyze data and metrics to measure performance and identify areas for improvement - Stay updated on industry trends and best practices in live chat management

Requirements: - 7 years of experience in customer service with a focus on live chat management - Independent and resourceful with the ability to work remotely and autonomously - Strong teamwork and collaboration skills to work effectively with colleagues and partners - Strategic planning abilities to set goals, prioritize tasks, and execute initiatives - Excellent communication skills, both written and verbal - Proficient in chat management software and CRM systems - Bachelor's degree in Business Administration or related field (preferred)

Benefits: - Remote work flexibility to support work-life balance - Training and professional development opportunities to enhance skills and knowledge - Employee discounts on company products and services - Dynamic and supportive working environment that values quality in all aspects

Equal Opportunity Statement: Navient is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate against any employee or applicant on the basis of race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or veteran status.

Deadline to apply: July 14, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Live Chat Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to Navient!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.