Chat Support Manager - Work from home

Job Description:

We are looking for a talented Chat Support Manager to join our team at CMS Energy. This is a part-time position that can be done remotely from home, providing flexibility and work-life balance. The ideal candidate will have at least 7 years of experience in customer service or support roles, with a strong background in managing chat support teams.

Responsibilities: - Manage and oversee a team of chat support agents, ensuring quality and timely responses to customer inquiries. - Develop and implement chat support strategies to improve efficiency and customer satisfaction. - Monitor chat support performance metrics and provide regular reports to senior management. - Train and mentor chat support agents to enhance their skills and knowledge. - Collaborate with other departments to resolve customer issues and improve overall support processes. - Stay up-to-date on industry trends and best practices in chat support.

Requirements: - At least 7 years of experience in customer service or support roles. - Proven experience in managing chat support teams. - Motivated and reliable with a strong work ethic. - Excellent planning and organizational skills. - High emotional intelligence and ability to handle challenging situations with empathy. - Strong communication and interpersonal skills. - Bachelor's degree in a related field is preferred.

Benefits: - Visa sponsorship for eligible candidates. - Travel and spending expenses covered. - Joining bonus for successful candidates. - Opportunity to be part of a team that leads the industry through cutting-edge ideas and solutions.

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, age, religion, sexual orientation, or disability.

If you meet the requirements and are excited about the opportunity to join our team as a Chat Support Manager, please submit your application by June 12, 2024. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.