Chat Support Manager - Work from home

Job Description:

Reynolds American is seeking a Chat Support Manager to join our team on a part-time basis, working remotely from home in Geneva, Kanton Genf, CH. As an Associate Level position, we are looking for candidates with a minimum of 5 years of experience in a similar role.

Responsibilities: - Manage a team of chat support agents to ensure excellent customer service and satisfaction - Develop and implement strategies to improve chat support performance and efficiency - Monitor chat support metrics and KPIs to identify areas for improvement - Train and coach chat support agents to enhance their skills and performance - Collaborate with other departments to address escalated customer issues and provide solutions - Stay up-to-date on industry trends and best practices in chat support management - Handle any technical issues or challenges that arise during chat support operations - Assist in recruiting, hiring, and onboarding new chat support agents as needed

Requirements: - Strong communication and leadership skills - Excellent organizational and time management abilities - Proven experience in managing a team of chat support agents - Ability to work independently and remotely - Driven and dedicated personality traits - Creativity and persuasion as soft skills - Familiarity with chat support platforms and tools - Proficiency in English (additional language skills are a plus) - Bachelor's degree in a related field (preferred)

Benefits: - Paid sick leave - Free accommodation - Company transportation

Working Environment: At Reynolds American, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and a commitment to customer satisfaction.

Equal Opportunity Statement: Reynolds American is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-07-15

If you meet the requirements and are interested in joining our team as a Chat Support Manager, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at Reynolds American.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.