Remote Client Support Officer

Job Description:

Sherwin-Williams is seeking a Remote Client Support Officer to join our team in Lausanne, Vaud, CH. This part-time position at the Associate Level requires a minimum of 3 years of experience in client support roles. As a Remote Client Support Officer, you will be responsible for providing exceptional customer service to our clients from various locations around the world.

Responsibilities: - Handle incoming client inquiries via phone, email, and chat - Address client concerns and resolve issues in a timely and professional manner - Collaborate with colleagues worldwide to ensure a seamless client experience - Develop a deep understanding of our products and services to provide accurate information to clients - Maintain accurate records of client interactions and transactions - Identify opportunities to upsell products and services to existing clients - Adapt to changing client needs and provide innovative solutions - Demonstrate leadership by taking ownership of client issues and following through to resolution

Requirements: - Resourceful and reliable with the ability to work independently - Excellent communication skills and a customer-oriented mindset - Strong organizational skills and attention to detail - Adaptability to work in a fast-paced and dynamic environment - Leadership skills to inspire and motivate team members - Proficiency in Microsoft Office and CRM software - Fluency in English (additional languages are a plus)

Benefits: - Parental leave - Visa sponsorship for eligible candidates - Free accommodation for remote work - Collaborative working environment with colleagues from around the world, fostering a global village mentality

Equal Opportunity Statement: Sherwin-Williams is an equal opportunity employer and values diversity in the workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: 2024-07-15

If you meet the requirements and are interested in joining a global team of professionals dedicated to providing exceptional client support, we encourage you to apply for the Remote Client Support Officer position at Sherwin-Williams.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.