Client Support Representative

Job Description:

SIG Combibloc Group AG is seeking a dedicated and reliable Client Support Representative to join our team in Bern, Kanton Bern, CH. As a part-time Associate Level position, you will be responsible for providing exceptional support to our clients, ensuring their needs are met in a timely and efficient manner.

Responsibilities: - Act as the primary point of contact for clients, addressing any inquiries or issues they may have - Assist clients with placing orders, tracking shipments, and resolving delivery discrepancies - Collaborate with internal teams to ensure timely and accurate execution of client requests - Maintain client records and ensure CRM system is up to date - Identify opportunities for upselling and cross-selling products and services to clients - Provide product and service information to clients, ensuring they have a thorough understanding of our offerings - Handle and resolve client complaints in a professional and timely manner - Monitor client satisfaction and proactively address any issues to ensure long-term relationships

Requirements: - 2 years of experience in a client support or customer service role - Strong planning and time management skills - Excellent verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Knowledge of the packaging industry is a plus

Benefits: - Vision insurance - Visa sponsorship - Paid overtime

Working Environment: At SIG Combibloc Group AG, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: SIG Combibloc Group AG is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.