Contact Center Manager

Job Description:

Big Lots, a leading retail company in Basel, Kanton Basel Landschaft, CH, is seeking a Contact Center Manager to join our dynamic team. This part-time position is ideal for a candidate with 7 years of experience in a contact center environment. As a mid-to-senior level manager, you will be responsible for overseeing the operations of our contact center, ensuring that our team provides exceptional customer service and support.

Responsibilities: - Manage a team of contact center agents, providing leadership and guidance to ensure high performance and productivity - Develop and implement strategies to improve customer satisfaction and operational efficiency - Monitor and analyze call center metrics to identify trends and make data-driven decisions - Work closely with other departments to ensure alignment and collaboration in delivering a seamless customer experience - Implement training programs and performance management initiatives to enhance the skills and capabilities of the team - Handle escalated customer inquiries and resolve issues in a timely and professional manner - Stay up-to-date on industry best practices and technology trends to drive innovation and continuous improvement

Requirements: - 7 years of experience in a contact center environment, with a minimum of 3 years in a managerial or supervisory role - Adaptable and dedicated personality traits - Strong leadership skills and ability to inspire and motivate a team - Innovative mindset and ability to drive change and improvement - Excellent communication and interpersonal skills - Bachelor's degree in Business Administration or related field preferred

Benefits: - Free accommodation - Visa sponsorship - Retirement plan

Working Environment: At Big Lots, we are committed to creating a high-energy workplace where employees are empowered to achieve success and deliver impactful results. Our contact center is a fast-paced and dynamic environment where innovation and teamwork are encouraged.

Deadline to Apply: 2024-05-15

Equal Opportunity Statement: Big Lots is an equal opportunity employer and is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.