Customer Care Manager - Work from home

Job Description:

Sefar AG, a global leader in the manufacturing industry, is seeking a talented Customer Care Manager to join our team and work from home in Geneva, Kanton Genf, CH. This part-time position is ideal for a mid-to-senior level professional with at least 6 years of experience in customer service. The successful candidate will be energetic, driven, and possess excellent decision-making and adaptability skills.

Responsibilities: - Manage a team of customer care representatives to ensure exceptional service delivery - Develop and implement customer care strategies to enhance customer satisfaction and loyalty - Handle escalated customer inquiries and complaints in a timely and professional manner - Monitor customer service metrics and KPIs to identify areas for improvement - Collaborate with cross-functional teams to address customer needs and drive business growth - Conduct regular training sessions for customer care team members to enhance their skills and knowledge - Stay up to date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field - Proven experience in a customer care management role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Ability to work independently and collaboratively in a remote environment - Proficiency in CRM software and Microsoft Office suite - Fluent in English and French

Benefits: - Gym membership - Travel opportunities - Visa sponsorship

Working Environment: At Sefar AG, we pride ourselves on being a company that transcends borders and promotes collaboration on a global scale. Our team members come from diverse backgrounds and work together to achieve shared goals. As a Customer Care Manager, you will have the opportunity to contribute to our dynamic and inclusive work culture.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Sefar AG is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.