Online Contact Center Officer

Job Description:

OC Oerlikon Corporation AG is seeking a part-time Online Contact Center Officer to join our team in Basel, Switzerland. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess the personality traits of being adaptable and dedicated. The successful candidate will be responsible for handling customer inquiries and concerns through various online channels, such as email, chat, and social media platforms.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Provide product information, pricing, and availability to customers. 3. Process orders and track shipments to ensure timely delivery. 4. Manage customer accounts and maintain accurate records of interactions. 5. Collaborate with other departments to ensure customer satisfaction. 6. Monitor online reviews and feedback to address customer concerns and enhance the customer experience. 7. Assist in developing and implementing online contact center strategies. 8. Continuously improve processes and procedures to enhance efficiencies.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Proven experience in customer service or online contact center role. 3. Strong communication skills, both written and verbal. 4. Excellent problem-solving abilities and strategic planning skills. 5. Ability to work independently and as part of a team. 6. Proficiency in Microsoft Office Suite and online communication tools. 7. Knowledge of online contact center best practices. 8. Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Benefits: 1. Life insurance coverage. 2. Free accommodation for out-of-town employees. 3. Travel opportunities for training and conferences.

Working Environment: At OC Oerlikon Corporation AG, we prioritize building strong connections within our team and treat our colleagues like an extended family. We believe in fostering a positive and collaborative work environment where everyone can thrive and succeed.

Equal Opportunity Statement: OC Oerlikon Corporation AG is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, disability, veteran status, or any other status protected by law.

Deadline to apply: May 18, 2024

Join our team and be part of a dynamic and innovative company dedicated to providing exceptional customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.