Online Customer Success Manager

Job Description:

We are seeking a dynamic and energetic Online Customer Success Manager to join our team at Deere. As an Associate Level position based in Zurich, Switzerland, the Online Customer Success Manager will be responsible for ensuring a positive customer experience through online interactions. This part-time role requires a minimum of 5 years of relevant experience in customer success.

Responsibilities: - Manage and build relationships with customers through online platforms - Work closely with customers to understand their needs and provide solutions or assistance - Monitor customer feedback and respond to inquiries in a timely and professional manner - Collaborate with internal teams to ensure customer satisfaction and retention - Develop strategies to improve overall customer experience and increase engagement - Analyze data and trends to drive continuous improvement in customer success metrics

Requirements: - Bachelor's degree in Business, Marketing, or related field - Proven track record of at least 5 years in customer success or related roles - Strong planning and organizational skills - Excellent leadership abilities to guide the team towards achieving customer success goals - Energetic and hardworking with a positive attitude - Ability to work independently and as part of a team - Proficiency in online tools and platforms for customer relationship management

Benefits: - Company transportation for commuting within Zurich - Dental insurance for all employees - Paid Time Off (PTO) for vacations and personal time - Opportunity to work in a collaborative environment with a meaningful mission

Equal Opportunity Statement: Deere is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply by the deadline of June 7, 2024.

If you are a motivated individual with a passion for customer success and meet the requirements, we encourage you to apply for the Online Customer Success Manager position at Deere in Zurich. Join our team and make a positive impact on our customers' online experience.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.