Customer Care Specialist - Work from home

Job Description:

Goodyear Tire & Rubber is seeking a Customer Care Specialist to join our team in Dubai. As a Customer Care Specialist, you will be responsible for providing exceptional customer service primarily through phone and email communication. This is a full-time, work-from-home position at the Associate Level, requiring a minimum of 2 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries, resolve issues, and provide information about Goodyear products and services. - Manage and update customer accounts, including processing orders and returns. - Collaborate with other team members to ensure a seamless customer experience. - Utilize creativity and teamwork skills to find solutions to complex customer problems. - Maintain a high level of energy and resilience to handle a high volume of customer interactions. - Ensure customer satisfaction by going above and beyond to exceed expectations.

Requirements: - Energetic and resilient personality traits to thrive in a fast-paced customer service environment. - Strong soft skills, including creativity and teamwork, to effectively collaborate with colleagues and solve customer issues. - Excellent communication and interpersonal skills. - Ability to work independently and prioritize tasks effectively. - Proficient in using customer service software and Microsoft Office suite. - High school diploma or equivalent required; college degree preferred. - Equal opportunity statement: Goodyear Tire & Rubber is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Benefits: - Dental insurance - Life insurance - Training and professional development opportunities - Working environment that recognizes and rewards based on performance and merit

If you meet the requirements and are interested in joining our team as a Customer Care Specialist, please apply by the deadline of May 8, 2024. We look forward to reviewing your application and potentially welcoming you to the Goodyear family.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.