Customer Service Manager

Job Description:

C.H. Robinson Worldwide is seeking a dynamic and experienced Customer Service Manager to join our team in Abu Dhabi, AE. As a Customer Service Manager, you will be responsible for overseeing the customer service team and ensuring the highest level of customer satisfaction. This role requires strong leadership skills, excellent communication abilities, and a dedication to providing exceptional service to our clients.

Responsibilities: 1. Manage and lead a team of customer service representatives to deliver outstanding service to our clients. 2. Develop and implement customer service policies and procedures to improve efficiency and effectiveness. 3. Monitor customer feedback and resolve any issues or complaints in a timely manner. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Analyze customer service metrics and identify areas for improvement. 6. Train and mentor customer service staff to improve their skills and performance. 7. Stay up-to-date on industry trends and best practices in customer service.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Minimum of 8 years of experience in a customer service management role. 3. Strong leadership and organizational skills. 4. Excellent communication and interpersonal abilities. 5. Proven track record of delivering high levels of customer satisfaction. 6. Ability to work independently and handle multiple tasks simultaneously. 7. Dedication to providing exceptional service to clients. 8. Persuasion skills to influence team members and drive results.

Personality Traits: - Independent - Dedicated

Soft Skills: - Communication - Persuasion

Benefits: - Life insurance - Dental insurance - Gym membership

Working Environment: At C.H. Robinson Worldwide, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and collaborative work environment where every team member has the opportunity to grow and succeed.

Equal Opportunity Statement: C.H. Robinson Worldwide is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-13. Apply now to join our team and make a difference in the world of customer service management.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.