Business Support Analyst

Company : Precisionhire Solutions

Job Type : Full Time

Dubai

Number of Applicants

:

000+

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Job Description - Business Support Analyst

5th Floor, Building A1, Business Park, Dubai, United Arab Emirates What We Expect. As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers , and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service. As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request comes in, through ticketing, live chat and phone calls , you will advise and guide our customers. You'll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaborate with internal teams such as consultants, sales or developers. Responsibilities
Help customers with their use of Odoo Business Apps
Engage with our visitors and leads (Livechat)
Ensure customers' satisfaction
Improve customers's experience
Contribute to the improvement of our product
Must Have
Fluent in both English and Arabic (written and spoken)
IT & Business Affinity
Customer oriented
Autonomous and fast learner
1 - 3 years of experience
Problem solving skills
Nice to Have
Located in the UAE
Good knowledge of business processes
Technical knowledge (XML, Python, JS)
What's great in the job If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback. In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had None of your work days will be the same, guaranteed! What We Offer. Sponsored Events Several team building activities throughout the year Sport Activities Play any sport with colleagues and Odoo pays the bill. Eat & Drink Basket of fruit, coffee, soups, pantry snacks. Please only apply if you are fluent in Arabic ! This job has been sourced from an external job board. More jobs on