Customer Success Manager

Job Description:

Morgan Stanley is seeking a motivated and reliable Customer Success Manager to join our team in Abu Dhabi, AE. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients to ensure their satisfaction and success with our products and services.

Responsibilities: - Develop and implement customer success strategies to drive retention and growth - Serve as the primary point of contact for clients, understanding their needs and providing solutions - Collaborate with sales and product teams to ensure customer needs are met - Identify opportunities for upselling and cross-selling to existing clients - Monitor customer health metrics and proactively address any issues or concerns - Provide product training and support to clients as needed - Gather feedback from customers to drive product improvements - Track and report on customer success metrics to management

Requirements: - 8 years of experience in customer success or a related field - Bachelor's degree in business, marketing, or a related field - Strong decision-making and project management skills - Excellent communication and interpersonal skills - Ability to build and maintain strong relationships with clients - Experience working with CRMs and other customer success tools - Knowledge of financial services industry is a plus

Benefits: - Parental leave - Dental insurance - Remote work flexibility - Opportunities for unlimited personal and professional growth

Equal Opportunity Statement: Morgan Stanley is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified candidates are encouraged to apply.

Deadline to apply: 2024-05-24

If you are a proactive and driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity at Morgan Stanley. Join us in delivering exceptional value to our clients and driving success for our business.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.