HR Analyst - Start Immediately

We are looking for a motivated HR Analyst to join our amazing team at Skill Farm in Dubai Dubai
Growing your career as a Full Time HR Analyst is a fantastic opportunity to develop excellent skills.
If you are strong in project management, problem-solving and have the right initiative for the job, then apply for the position of HR Analyst at Skill Farm today!

Key Responsabilities Develop, administer and maintain forecasts and capacity plans at various levels, including volume, AHT, workload, shrinkage, and other staffing elements Report, analyse and execute against opportunities identified from historical data analysis Analyze trends and provide input on improving metrics including service levels, adherence, forecast versus actual variances, review times and occupancy. Delivery of team schedules based on this analysis Optimising breaks times and reallocating resources to extract the best possible result against the KPI's of the business. Schedule Administration within the Verint Platform Be an advocate and ambassador for WFM enablement of operational excellence. What you bring Minimum 2 years of experience working in forecasting related disciplines both in front-office and back-office contact center environment Experience gathering unstructured data to produce insights and reporting using Excel Experience with WFM systems and forecasting/resourcing methodology In-depth knowledge and experience of providing accurate forecast models Strong understanding of Verint system Ability to work in a fast paced and pressurised environment Problem solving and analytical experience Customer service oriented Flexible and cooperative mindset Comfortable working as part of a team as well as on its own Expert in MS Excel #J-18808-Ljbffr

Benefits of working as a HR Analyst in Dubai Dubai:

● Excellent benefits
● Company offers career progression opportunities
● Attractive package