Information Technology Help Desk/service Help Desk

We are hiring Information Technology Help Desk/Service Help Desk with 2-3 years of work experience and residing in UAE. Immediate joiners only.

• Helpdesk Support

• Basic troubleshooting of hardware and software issues across various platforms (Windows, Mac, Etc), ensuring compliance with IT security protocols.
• Setting up and configuring computer hardware and software according to company standards and procedures.
• Troubleshooting technical problems, escalating complex issues with senior IT staff or vendors
• Documenting and maintaining records of user’s request, issues and resolutions.
• Experience in IT migration projects, including the use of migration tools and methodologies.
• Experience in managing two domains trust relationship projects and deploying new system images securely.
• Strong understanding of Active Directory and Group Policy for managing user accounts and permissions
• Ability to execute domain migration projects efficiently, ensuring minimal disruption to business operations.
• Managing user accounts, permissions and providing access to various IT systems and applications
• On-site support availability during standard business hours (8 hours x 5 days).
• Maintain the confidentiality of all client data and systems they access.
• Escalating complex technical issues promptly to senior IT staff while maintaining clear communication channel.
• Adherence to SLAs for response times, issue resolution, and customer satisfaction metrics.

• Services

• Professional services for IT migration projects
• Flexibility for occasional off-hours support as needed, with prior arrangement and agreement.