Product Support Executive- After Sales Support

Who we are:

Al Marwan Group is a holding company established in 1978, Al Marwan Group has grown a strong diversified portfolio in Real Estate Development & Management, Hospitality, General Contracting and Heavy Machinery trading of brand new and used equipment for the Construction, Mining, Oil, and Gas industries.

We are currently looking for a highly skilled and motivated Product Support Executive- After Sales Support to join our team.

Job Duties:

• Prospect and develop assigned accounts and provide parts and service to meet customer needs.
• Establish and maintain close-working relationships with customers at all levels.
• Introduction of Al Marwan parts and service capabilities to all customers.
• Make routine sales calls on customers in assigned markets and maintain a quoting process for parts and service.
• Assist customers in selection of programs that will insure maximum life cycle of their equipment.
• Provide coordination between customers and said departments to provide best possible service.
• Maintain customer contact information, sales call reports and weekly call planners.
• Perform other duties as assigned to meet the company, department or individual goals and objectives.

Qualifications:

Education:

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field (preferred).

Experience:

• Preferred minimum of 3-5 years in product support with experience in customer service.

Other Requirements:

• Must have the ability to communicate clearly, both orally and in writing.
• Must have excellent interpersonal skills.
• Must be organized and a good planner.
• Valid driving license

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