Customer Support Manager

Job Description:

WellCare Health Plans is seeking a dedicated and confident Customer Support Manager to join our team in Dubai. As a Customer Support Manager, you will be responsible for overseeing the customer support team to ensure a high level of customer satisfaction and service delivery. This role is ideal for someone with at least 6 years of experience in customer support management and who possesses strong strategic planning and emotional intelligence skills.

Responsibilities: - Manage and lead the customer support team to ensure high-quality service delivery - Develop and implement customer support strategies to improve overall customer satisfaction - Handle escalated customer issues and provide timely resolution - Monitor and analyze customer support metrics to identify areas for improvement - Collaborate with cross-functional teams to enhance customer support processes - Train and mentor team members to improve their skills and performance - Develop and implement customer feedback mechanisms to gather insights for improvement - Stay updated on industry trends and best practices in customer support management

Requirements: - Minimum of 6 years of experience in customer support management - Proven track record of managing and leading a customer support team - Strong strategic planning and emotional intelligence skills - Excellent communication and interpersonal skills - Experience with customer support software and tools - Bachelor's degree in Business Administration or related field

Personality traits: Confident, dedicated

Soft skills: Strategic planning, emotional intelligence

Benefits: - Employee discounts - Disability insurance - Parental leave

Working environment: At WellCare Health Plans, we believe in a diverse and inclusive working environment that promotes collaboration on a global scale. We value the unique perspectives and contributions of our employees from all backgrounds.

Deadline to apply: 2024-05-15

Equal Opportunity Statement: WellCare Health Plans is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.