Online Client Relations Officer

Job Description:

Philip Morris International is seeking a dedicated and resourceful Online Client Relations Officer to join our team in Abu Dhabi, UAE. As an Associate Level position, the ideal candidate will have at least 2 years of experience in client relations, customer service, or a related field.

Responsibilities: - Manage relationships with online clients through various communication channels including email, chat, and social media - Respond to client inquiries and concerns in a timely and professional manner - Negotiate and resolve client issues to ensure a positive customer experience - Collaborate with internal teams to address client needs and provide solutions - Monitor client feedback and work towards improving client satisfaction - Proactively identify opportunities to upsell or cross-sell products or services to clients - Provide accurate and timely information to clients regarding products, services, and promotions - Maintain accurate records of client interactions and transactions

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - Excellent communication and interpersonal skills - Strong negotiation skills and ability to manage difficult situations - Proficient in Microsoft Office and customer relationship management (CRM) software - Ability to work in a fast-paced environment and prioritize tasks effectively - Experience in online client relations or customer service is preferred

Personality Traits: - Dedicated - Resourceful

Soft Skills: - Negotiation - People management

Benefits: - Vision insurance - Paid overtime - Travel & spending expenses

Working Environment: At Philip Morris International, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion, and we encourage our employees to bring their unique perspectives to the table.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.