Support Manager - Work from home

Job Description:

Time Warner Cable is seeking a motivated and experienced Support Manager to work remotely from Abu Dhabi. As a Support Manager, you will be responsible for overseeing a team of support agents and maintaining high levels of customer satisfaction. This part-time position requires a minimum of 5 years of experience in a similar role, and the ideal candidate will be confident, passionate, and possess strong negotiation and creativity skills.

Responsibilities: - Manage a team of support agents, provide guidance, and support to ensure high performance - Monitor performance metrics and implement strategies to improve customer satisfaction - Handle escalated customer inquiries and resolve complex issues in a timely manner - Develop and implement training programs to enhance team performance and customer satisfaction - Collaborate with other departments to streamline processes and improve overall efficiency - Foster a positive working environment that promotes teamwork and collaboration - Stay up-to-date on industry trends and best practices to continuously improve customer support services

Requirements: - Bachelor's degree in a related field - Minimum of 5 years of experience in a customer support management role - Strong leadership and interpersonal skills - Excellent communication skills, both verbal and written - Ability to multitask and prioritize workload in a fast-paced environment - Proficient in Microsoft Office suite and CRM software - Ability to work independently and remotely - Visa sponsorship, Disability insurance, and Relocation allowance provided

Working Environment: At Time Warner Cable, we believe in fostering transparency and open dialogue for effective communication at all levels. Our team values collaboration, innovation, and continuous improvement. We encourage our employees to share their ideas and contribute to a positive work environment.

Equal Opportunity Statement: Time Warner Cable is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to Apply: July 3, 2024

If you meet the requirements and are ready to take on the challenge of leading a support team from the comfort of your home, please submit your application today. We look forward to welcoming you to our team at Time Warner Cable.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.