Contact Center Officer

We are looking for a Contact Center Officer to join our team at Sears Holdings in Dubai. As a part-time position with an Associate Level seniority, we require at least 4 years of experience in a similar role.

Responsibilities: 1. Answer and respond to customer inquiries through phone, email, and chat in a professional and timely manner. 2. Provide accurate information about products, services, and promotions. 3. Assist customers with order processing, refunds, and exchanges. 4. Escalate complex issues to the appropriate department or supervisor for resolution. 5. Maintain customer records and follow up on customer interactions. 6. Collaborate with other team members to improve customer service processes. 7. Meet and exceed customer satisfaction goals.

Requirements: 1. Strong communication skills, both verbal and written. 2. Excellent customer service skills. 3. Ability to work in a fast-paced environment and multitask. 4. Proficiency in Microsoft Office and CRM software. 5. Adaptable and resourceful personality traits. 6. Presentation and adaptability soft skills. 7. Equal opportunity statement: We are an equal opportunity employer and value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

Benefits: 1. Company transportation provided. 2. Visa sponsorship for eligible candidates. 3. Training and professional development opportunities.

Join us in an inclusive working environment that values and respects all perspectives. The deadline to apply for this position is May 29, 2024. Apply now and be part of our team at Sears Holdings in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.