Customer Care Manager

Job description:

We are looking for a dedicated and passionate Customer Care Manager to join our team at Peter Kiewit Sons’ in Dubai. As a Customer Care Manager, you will be responsible for overseeing all aspects of customer service and ensuring a positive experience for our clients.

Responsibilities: - Develop and implement customer service policies and procedures - Train and supervise customer service representatives - Handle customer complaints and inquiries in a timely and professional manner - Monitor customer satisfaction and implement strategies to improve it - Analyze customer feedback and suggest improvements to products and services - Collaborate with other departments to ensure a seamless customer experience - Manage key customer accounts and build strong relationships with them

Requirements: - 8+ years of experience in customer service or a related field - Energetic and passionate about delivering exceptional customer service - Strong time management skills and ability to prioritize tasks effectively - Leadership qualities to motivate and inspire a team - Excellent communication and interpersonal skills - Bachelor’s degree in business management or a related field is preferred

Benefits: - Travel opportunities for professional development - Company transportation for easy commute - Training and professional development opportunities to enhance your skills and career growth

Working environment: Peter Kiewit Sons’ fosters a culture that values creativity and innovation. We encourage our employees to think outside the box and come up with inventive solutions to challenges. You will have the opportunity to collaborate with a diverse team and contribute your ideas to shape the future of our company.

Deadline to apply: July 5, 2024

Equal opportunity statement: Peter Kiewit Sons’ is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.