Customer Care Specialist

Job Description:

We are currently seeking a part-time Customer Care Specialist to join our team at Jacobs Engineering Group in Abu Dhabi, UAE. The ideal candidate will have at least 2 years of experience in a customer service role and possess a strong dedication to providing excellent customer care. As a Customer Care Specialist, you will be responsible for managing customer inquiries, providing product information, resolving customer complaints, and maintaining customer satisfaction.

Responsibilities: - Responding to customer inquiries via phone, email, and social media - Providing product information and assistance to customers - Resolving customer complaints in a professional and efficient manner - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Participating in training and development activities to enhance customer service skills - Keeping up-to-date with product knowledge and industry trends

Requirements: - 2 years of experience in a customer service role - Resourceful and reliable personality traits - Strong problem-solving and creativity soft skills - Excellent communication and interpersonal skills - Ability to work effectively in a fast-paced environment - Proficiency in Microsoft Office applications - Bachelor's degree in a related field preferred

Benefits: - Paid sick leave - Company transportation - Remote work flexibility

Working Environment: At Jacobs Engineering Group, we are committed to providing a dynamic and inclusive working environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Jacobs Engineering Group is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workforce where all employees are treated with respect and have equal opportunities for growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.