Customer Service Assistant - Remote Work

Job Description:

As a Customer Service Assistant at Al Ghurair Group, you will be responsible for providing remote customer support to our clients in a professional and efficient manner. Your role will be critical in ensuring our customers receive top-notch service and have a positive experience with our organization.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with order placement, product inquiries, and issue resolution - Process returns and refunds according to company policies - Escalate complex customer issues to the appropriate department for resolution - Maintain accurate records of customer interactions and transactions - Work closely with the sales and operations team to ensure customer satisfaction and retention - Continuously seek opportunities to improve customer service processes and procedures - Meet and exceed customer service goals and metrics set by the company

Requirements: - Minimum of 4 years of experience in customer service or a related field - Proven track record of providing exceptional customer service - Strong communication skills and the ability to empathize with customers - Ability to work independently in a remote setting - Confident and hardworking with a positive attitude - Emotional intelligence and cooperation in dealing with customers and colleagues - Proficient in using customer service software and tools - Ability to multitask and prioritize tasks effectively - Fluency in English, additional language skills are a plus

Benefits: - Visa sponsorship for eligible candidates - Disability insurance - Medical coverage for employees and their families - Opportunities for career growth and development within the company

Working Environment: At Al Ghurair Group, we believe in building strong connections and treating our colleagues like an extended family. We foster a supportive and inclusive work culture where every team member is valued and respected.

Equal Opportunity Statement: Al Ghurair Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.