Customer Service Specialist

Job Description:

Farmers Insurance Exchange is currently seeking a dedicated and driven Customer Service Specialist to join our team in Dubai. As an Associate level employee, the Customer Service Specialist will be responsible for providing top-notch customer service to our clients. This part-time position requires at least 4 years of experience in a similar role.

Responsibilities: 1. Interact with customers to provide information in response to inquiries about products and services. 2. Handle and resolve customer complaints in a professional and efficient manner. 3. Process orders, forms, applications, and requests. 4. Provide customers with product and service information. 5. Identify and escalate priority issues to management. 6. Maintain customer records by updating account information. 7. Assist in developing and implementing customer service policies and procedures.

Requirements: 1. Minimum of 4 years of experience in customer service. 2. Strong problem-solving skills. 3. Excellent communication and interpersonal skills. 4. Ability to work under pressure and handle difficult situations with tact and professionalism. 5. Persuasion skills to effectively negotiate with customers. 6. Proficient in Microsoft Office Suite. 7. Bachelor's degree in Business Administration or a related field.

Personality traits required: 1. Dedicated 2. Driven

Soft skills required: 1. Problem-solving 2. Persuasion

Benefits: 1. Free accommodation 2. Profit sharing 3. Relocation allowance

Working Environment: At Farmers Insurance Exchange, we believe in giving back to the community through corporate social responsibility initiatives. As a Customer Service Specialist, you will have the opportunity to be a part of initiatives that make a positive impact on society.

Equal Opportunity Statement: Farmers Insurance Exchange is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: July 3, 2024

Don't miss out on this exciting opportunity to join a dynamic team and contribute to our mission of providing excellent customer service. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.