Live Chat Assistant - Remote Work

Job Description:

Cognizant Technology Solutions is seeking a part-time Live Chat Assistant to join our team in Dubai. This is a remote work position, offering flexibility and the opportunity to work from the comfort of your own home. As an Associate Level professional with at least 4 years of experience, you will be responsible for providing excellent customer service through live chat interactions.

Responsibilities: - Engage with customers in real-time through live chat to provide support and assistance - Answer customer inquiries, troubleshoot issues, and provide product information - Maintain a friendly and professional tone in all interactions with customers - Collaborate with the sales and customer service teams to address customer needs and concerns - Utilize company resources and tools to efficiently resolve customer issues - Meet or exceed performance metrics related to response time, customer satisfaction, and resolution rate - Stay up-to-date on product knowledge and industry trends to provide accurate information to customers

Requirements: - Resourceful and resilient individual who thrives in a fast-paced environment - Strong leadership and presentation skills - At least 4 years of experience in a customer service or sales role - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in using live chat software and other customer service tools - Bachelor's degree in business, marketing, or related field preferred

Benefits: - Company transportation for in-person meetings or events - Remote work flexibility to accommodate your schedule - Free accommodation for out-of-town team members - Opportunities for career growth and development within the company

Working Environment: At Cognizant Technology Solutions, we believe in harnessing technology to drive innovation and efficiency. Our team works in a collaborative and supportive environment where creativity and problem-solving are encouraged.

Deadline to Apply: Interested candidates should submit their application by May 29, 2024.

Equal Opportunity Statement: Cognizant Technology Solutions is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We welcome applications from all qualified individuals, including those with disabilities and veterans.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.