Online Support Specialist

Job Description:

Bristol-Myers Squibb is seeking a passionate and energetic Online Support Specialist to join our team in Dubai. This part-time position at the Associate Level requires a minimum of 4 years of experience in a similar role. As an Online Support Specialist, you will be responsible for providing high-quality support to our online customers through various channels such as email, chat, and social media.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Manage and monitor online customer reviews and feedback to ensure a positive brand image. 3. Collaborate with the marketing team to develop strategies for improving customer engagement and satisfaction. 4. Provide technical support for online platforms and troubleshoot any issues that may arise. 5. Assist with the implementation of digital marketing campaigns and promotions. 6. Analyze data and metrics to track customer satisfaction and improve online support services. 7. Stay up-to-date with industry trends and best practices in online customer support.

Requirements: 1. Bachelor's degree in Marketing, Communication, or a related field. 2. Excellent communication and interpersonal skills. 3. Strong persuasion and decision-making skills. 4. Proficiency in Microsoft Office and online communication tools. 5. Experience with CRM software is a plus. 6. Ability to work independently and multitask in a fast-paced environment.

Personality Traits: Passionate, Energetic

Soft Skills: Persuasion, Decision-making

Benefits: - Free food - Parental leave - Employee discounts

Working Environment: At Bristol-Myers Squibb, we strive for a harmonious workplace where collaboration and respect prevail. We value diversity and inclusion and foster a supportive environment for all employees.

Equal Opportunity Statement: Bristol-Myers Squibb is an equal opportunity employer and welcomes all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other protected status under the law. All qualified candidates will receive consideration for employment without regard to their race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.