Client Support Manager

Job Description:

R.R. Donnelley & Sons is seeking a dynamic and experienced Client Support Manager to join our team in Dubai. As a Client Support Manager, you will be responsible for managing relationships with our clients, ensuring their needs are met and providing them with exceptional support and service.

Responsibilities: - Serve as the main point of contact for all client inquiries, issues, and requests - Build and maintain strong, long-lasting client relationships - Collaborate with internal teams to ensure client needs are met and projects are delivered on time - Proactively identify opportunities to upsell or cross-sell services to existing clients - Develop and implement strategies to improve client satisfaction and retention rates - Analyze client feedback and data to identify areas for improvement - Provide regular updates and reports to senior management on client satisfaction and performance

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 8 years of experience in client support or account management roles - Strong communication and interpersonal skills - Resourceful and confident in dealing with clients - Proven track record of innovation and planning in client support - Experience working in a fast-paced, deadline-driven environment - Ability to multi-task and prioritize tasks effectively

Benefits: - Training & professional development opportunities - Disability insurance - Visa sponsorship for eligible candidates

Working Environment: At R.R. Donnelley & Sons, we believe in giving back to the community through corporate social responsibility initiatives. As a Client Support Manager, you will have the opportunity to participate in various charitable events and initiatives that support our local community.

Equal Opportunity Statement: R.R. Donnelley & Sons is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of race, gender, religion, sexual orientation, disability, or age. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Deadline to apply: July 12, 2024

If you meet the requirements and are looking for a challenging and rewarding part-time opportunity as a Client Support Manager, we encourage you to apply and become a part of our team in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.