Contact Center Assistant - Work from home

First American Financial is seeking a Contact Center Assistant to join our team in a part-time, work-from-home position based in Dubai, AE. This entry-level role is perfect for individuals with no prior experience looking to kickstart their career in a dynamic and innovative company.

Responsibilities: 1. Answer inbound calls and respond to customer inquiries in a professional and efficient manner. 2. Provide assistance and support to customers with their queries or issues. 3. Make outbound calls to follow up on customer requests or gather feedback. 4. Maintain accurate and detailed records of all customer interactions. 5. Collaborate with team members to ensure customer satisfaction and resolution of issues. 6. Stay updated on company products, services, and policies to provide accurate information to customers. 7. Handle escalated calls with professionalism and empathy. 8. Meet or exceed performance goals and targets set by the company.

Requirements: 1. Reliable and passionate individual who is willing to learn and grow within the company. 2. Strong adaptability and creativity to come up with innovative solutions for customer inquiries. 3. Excellent communication and interpersonal skills. 4. Proficient in using computer systems and software applications. 5. Ability to work independently and manage time effectively. 6. High school diploma or equivalent. 7. Must have a quiet and dedicated workspace at home. 8. Fluent in English (additional language skills are a plus).

Benefits: 1. Travel opportunities for top-performing employees. 2. Joining bonus for new hires. 3. Life insurance coverage for all employees.

Working Environment: At First American Financial, we encourage curiosity and questioning to fuel innovation and growth. We value diversity and inclusion, and our team members are empowered to bring their unique perspectives to the table.

Equal Opportunity Statement: First American Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: May 29, 2024.

If you are a reliable, passionate individual with a desire to excel in a customer-focused role, we invite you to apply for the Contact Center Assistant position at First American Financial. Join our team and be part of a company that values your growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.