Contact Center Officer

Job Description:

We are looking for a Contact Center Officer to join our team at S&P Global in Dubai. As a Contact Center Officer, you will be responsible for handling incoming and outgoing customer calls, emails, and live chat messages. You will provide excellent customer service and support to our clients, ensuring their needs are met in a timely and professional manner.

Responsibilities: - Answering incoming customer calls and emails promptly and professionally - Resolving customer inquiries, issues, and complaints in a courteous and efficient manner - Providing information about products, services, and company policies - Processing customer orders, returns, and exchanges - Escalating complex or unresolved issues to the appropriate department - Maintaining accurate records of customer interactions and transactions - Collaborating with other team members to improve customer service processes and procedures - Adhering to company policies and procedures at all times

Requirements: - 2 years of experience in a customer service or contact center role - Reliable and adaptable personality traits - Strong strategic planning and communication skills - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - Excellent phone etiquette and customer service skills - Fluent in English; additional language skills are a plus

Benefits: - Remote work flexibility - Parental leave - Travel and spending expenses reimbursement - Opportunities for professional development and growth

Working Environment: In our fast-paced and dynamic working environment, you will have the opportunity to leverage data to inform decisions and drive strategic initiatives. We value creativity, innovation, and collaboration, and we are committed to providing our employees with the tools and support they need to succeed.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: S&P Global is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive work environment where all employees feel valued, respected, and supported. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.