Customer Service Assistant

Job Description:

Cigna in Dubai is seeking a part-time Customer Service Assistant to join our team. As an Entry Level position, we are looking for a candidate with at least 1 year of experience in a similar role. The ideal candidate will be independent, resilient, have strong project management skills, and be able to work cooperatively with others.

Responsibilities: - Assist customers with inquiries, issues, and complaints via phone, email, and in person - Process orders, returns, and exchanges accurately and efficiently - Provide information about products and services, as well as company policies and procedures - Collaborate with other departments to resolve customer issues and improve overall customer satisfaction - Maintain accurate records of customer interactions and transactions - Handle customer feedback and escalate issues to management when necessary - Stay up-to-date on product knowledge and industry trends to better serve customers

Requirements: - At least 1 year of experience in customer service or a related field - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other relevant software - Excellent organizational and time-management skills - Resilient and able to handle stressful situations with professionalism - Project management skills and the ability to prioritize tasks effectively - Cooperates well with others and has a positive attitude

Benefits: - Paid overtime for hours worked beyond the standard schedule - Profit sharing opportunities based on company performance - Visa sponsorship for eligible candidates

Working Environment: At Cigna, we embrace a culture that challenges norms and encourages bold thinking. We believe in providing a supportive and inclusive environment where employees can thrive and contribute to the success of the organization.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Cigna is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, veteran status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

We look forward to receiving your application and considering you for the Customer Service Assistant position at Cigna in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.