Customer Success Representative

Job Description:

Kraft Heinz is seeking a part-time Customer Success Representative to join our team in Dubai, AE. As an Entry Level position, no prior experience is required, but the ideal candidate will possess a strong work ethic, excellent communication skills, and a passion for customer service. The Customer Success Representative will be responsible for providing outstanding support to our customers, ensuring their satisfaction and success with our products.

Responsibilities: - Build and maintain strong relationships with customers through effective communication and problem-solving - Provide product demonstrations and training to customers as needed - Handle customer inquiries and issues in a timely and professional manner - Collaborate with internal teams to address customer needs and improve overall customer experience - Monitor customer satisfaction and identify areas for improvement - Assist in creating and implementing customer retention strategies - Stay up-to-date on product knowledge and industry trends - Meet or exceed customer success goals and KPIs

Requirements: - 1 year of experience in customer service or a related field preferred - Independent and adaptable personality traits - Strong persuasion and adaptability skills - Excellent communication and interpersonal abilities - Ability to work in a fast-paced environment and prioritize tasks effectively - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent required

Benefits: - Disability insurance - Retirement plan - Profit sharing

Working Environment: At Kraft Heinz, we value building strong connections and treating colleagues like extended family. Our team is collaborative, supportive, and dedicated to the success of our customers. We encourage creativity, innovation, and continuous learning.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: Kraft Heinz is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.