Customer Support Officer

As a Customer Support Officer at Performance Food Group in Dubai, you will play a crucial role in ensuring customer satisfaction and loyalty. We are seeking a motivated individual with excellent communication skills and a passion for providing exceptional customer service.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner. 2. Process orders, returns, and exchanges accurately and efficiently. 3. Maintain customer records and ensure data accuracy in the CRM system. 4. Collaborate with the sales team to support customer retention and growth. 5. Provide product information and recommendations to customers. 6. Assist in developing customer service policies and procedures. 7. Handle escalated customer complaints and escalate unresolved issues to management. 8. Monitor customer feedback and identify opportunities for improvement.

Requirements: 1. 3 years of experience in a customer support role. 2. Strong communication and interpersonal skills. 3. Ability to work independently and be resourceful in problem-solving. 4. Teamwork attitude and strong people management skills. 5. Proficient in CRM software and Microsoft Office. 6. High school diploma or equivalent.

Personality Traits: Independent, resourceful Soft Skills: Teamwork, people management

Benefits: - Profit sharing - Parental leave - Visa sponsorship

Working Environment: At Performance Food Group, we value our employees' personal and professional development. We provide a supportive work environment where you can grow and thrive in your career.

Equal Opportunity Statement: Performance Food Group is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 12, 2024

If you meet the requirements and are passionate about delivering exceptional customer service, we encourage you to apply for the Customer Support Officer position at Performance Food Group in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.