Web Chat Officer - Remote Work

Job Description:

We are seeking a reliable and hardworking Web Chat Officer to join our team at TIAA, a leading company in Abu Dhabi. This position offers the opportunity to work remotely on a part-time basis, providing support to our customers through online chat services.

Responsibilities: - Respond to customer inquiries and provide assistance through web chat in a timely and professional manner - Resolve customer issues and escalate more complex problems to the appropriate team members - Utilize problem-solving skills to address customer concerns and ensure customer satisfaction - Manage multiple chat sessions simultaneously while maintaining a high level of accuracy and attention to detail - Use effective time management skills to prioritize tasks and meet performance targets - Collaborate with team members to share knowledge and best practices - Ensure compliance with company policies and procedures at all times

Requirements: - Minimum of 4 years of experience in a customer service or similar role - Proven reliability and strong work ethic - Excellent communication skills, both written and verbal - Ability to work independently and remotely with minimal supervision - Strong problem-solving abilities and a customer-focused mindset - Proficiency in using web chat platforms and other relevant software - Time management skills to handle multiple tasks efficiently - Flexibility to work part-time hours based on business needs

Benefits: - Company transportation provided for remote work - Retirement plan options available - Disability insurance coverage

Equal Opportunity Statement: TIAA is an equal opportunity employer and embraces diversity in the workplace. We are committed to creating an inclusive culture that values and respects all perspectives, backgrounds, and experiences.

If you meet the requirements and are interested in joining our team as a Web Chat Officer, please submit your application by the deadline of May 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.