Account Manager / Customer Service Account Management

Role Title: Account Manager - Utilities - Hybrid Salary & Benefits: £45,000 - £60,000 DOE + commission + benefits Are you a strategic thinker, with a background in water/energy and ready to embrace your next career challenge in energy management? Our client is a leading UK specialist in business energy, water, sustainability, and procurement. At the forefront of sustainable solutions, they empower businesses to combat climate change, enhance operational efficiency, ensure compliance, and bolster their bottom line. The organisation's predicted growth and mission-driven team make this an unmissable opportunity for an experienced professional looking to propel their career and have a direct impact on the UK's transition to Net 0. MDE is in search of a skilled communicator with a flair for fostering strong customer relationships and adept at collaborating to ensure customer success in the energy and water industry. The candidate should be a self-motivated organiser with a passion for service excellence, capable of guiding businesses towards a sustainable future. Oversee the complete customer lifecycle including contract initiation, renewals, and issue resolution, serving as the main point of contact for energy and sustainability services. Collaborate across company functions to ensure stakeholder alignment on customer success strategies and objectives. Cultivate and nurture customer relationships through regular visits and communications, understanding their needs to foster business growth and loyalty. Manage and maintain detailed documentation and account records within the service agreement framework, ensuring accurate tracking of customer interactions and progress. Stay informed on industry changes and advancements in energy and sustainability to provide knowledgeable support and guidance to UK businesses. Engage in proactive business development by identifying and recommending tailored products and opportunities for upselling, while guiding customers on their sustainability journeys towards Carbon Net Zero. Proven track record in the energy and water industry, with 5+ years' experience in roles such as Account Manager / Business Development. Strong academic background. Exceptional communication and presentation capabilities, both in writing and verbally. Understanding of flexible procurement and sustainability.