Administrative Support

Employer The Shrewsbury and Telford Hospital NHS Trust Employer type NHS Site Royal Shrewsbury Hospital Town Shrewsbury Salary £22,383 pro rate per annum Salary period Yearly Closing 13/05/2024 23:59

Administrative Support

NHS AfC: Band 2

Job overview

An opportunity has arisen to join the Emergency Assessment Centre, working as Administrative Support to the Higher level Medical Secretary in Emergency Medicine (A&E).

We are looking for an enthusiastic and motivated staff member to join our existing team, delivering high quality and confidential administrative and secretarial support to the service.

Main duties of the job

Provide an efficient and comprehensive administrative support service for the Secretary/PA, prioritising work to ensure deadlines are met.

Fully conversant with all Microsoft applications, word processing, Microsoft publisher, producing presentations using PowerPoint, maintaining databases on excel and access.

Working for our organisation

As an organisation we strive to provide high quality, safe care for our patients in an environment which our staff are proud to work in. We believe that by adhering to our Vision (“To provide excellent care for the communities we serve”) and working with our Trust Values in mind (Partnering, Ambitious, Caring, Trusted) we can achieve the right results for the people that matter most – our patients and their families.

As part of the Admin and secretarial team, the post holder will be part of a small and friendly team of staff that are dedicated and enthusiastic. They pride themselves on delivering a first class service to patients, consultants and the emergency and acute medicine teams.

Detailed job description and main responsibilities

• Using Microsoft Office applications to produce letters, memos and other documents as requested.
• Answering telephone calls promptly and courteously, assisting the caller or redirecting the call as appropriate.
• Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
• Uploading correspondence and documents to the Clinical portal.
• Ensuring that all radiology and blood results are reviewed and distributed to correct Consultant
• Logging and Tracking patient notes for delivery and discussion at the Emergency Care Mortality and Morbidity meeting.
• Track patient Discharge Summaries from across the Emergency Care Centre footprint and ensure they are completed by the relevant doctor as required.
• Maintain investigations spreadsheet – escalating issues as required.
• Maintain an efficient filing system ensuring all information is filed accurately and promptly.
• Opening and dealing with incoming correspondences as appropriate.
• Undertaking photocopying tasks as and when required.
• Prepare papers as requested.
• Retrieve Medical records and update tracking system.
• Support other staff as requested in a professional manner with various administration duties.
• Keep up to date with technological developments with regard to developing appropriate skills in the use of current office technology e.g. word processing, spreadsheets, databases, electronic mail, etc.
• Maintain and encourage safe working practices and environment in accordance with local Health and Safety Policies.

To adhere to agreed policies, procedures, and protocols

Person specification

Education and experience

• 4 GCSE
• Good command of English
• Microsoft Office knowledge
• NHS Experience
• PAS system
• 12 months office experience

experience

• Customer Care experience

By submitting your application to Trac, you are giving your consent for parts of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems. This is to support and manage your recruitment and employment within your employing organisation.

If successful, by completing your application form you authorise the Trust to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national ESR.

If the role requires a qualification/professional registration, you will need to provide proof during the recruitment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider.

If you require the application form in an alternative format, please contact the Recruitment Team on .

In the event of a high response to this advertisement, this post will be closed. Early applications are advised. Unfortunately we do not accept CVs or keep them on file. If you are unable to apply online please contact the person named in the advertisement for the post you are interested in. We are committed to offering an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

We are committed to making the Trust a great place to work, where all staff can reach their full potential and bring their whole self to work. We believe in promoting and enhancing inclusion, diversity and equality and welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender, disability, race, religion or sexual orientation.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. At The Shrewsbury and Telford Hospital NHS Trust, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Name Gillian Jervis Job title Operational Manager Email address Telephone number

If you have problems applying, contact

Address The Shrewsbury and Telford Hospital NHS Trust
Shrewsbury Business Park
1 Douglas Court
Shrewsbury
Shropshire
SY2 6LG
Telephone