Administrator- Helpdesk Administrator- Helpdesk

We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. We are pleased to be recruiting for a Helpdesk Administrator to work on our maintenance help desk. The successful applicant will be working within our reactive maintenance contract on our customer helpdesk. Responsibilities: Prioritising and logging faults on the correct database. Providing high quality first point of contact service for all our customers reporting into the helpdesk. Assisting with the co-ordinating of engineers and proactively dealing with their queries. Dealing with outside contractors to arrange attendance to localised faults. Providing clients with timely updates on the current status of their jobs. The submission of paperwork to the client within the agreed timescales. Accountable for the accurate updating of the day diary as work progresses. Arranging site meetings/visits between clients, contractors and operatives. Updating the PPM database. Ordering materials, liaising with wholesalers while maintaining communication with the internal accounts department. Typing and amending ET&I paperwork as required. Accountable for facilitating invoicing/applications. Raising purchase orders in line with departmental requirements. The successful applicant will be: Highly proficient IT skills including competence in MS Project, Excel, Word and CAD have good communication skills, fluent in both written and oral English - t he ability to communicate confidently and clearly is imperative Ability to work to tight deadlines The ability to influence others and co-ordinate work flows Reliable, punctual, well organised Experienced in providing diverse and flexible administrative support Hours of Work: Ideally this is a full time role offering 40 hours per week 9.00am to 5.30pm, Monday to Friday. KH Engineering Services are part of the M Group where we can offer the following company benefits; 23 days holiday (plus 8 bank holidays), Life Assurance + Health Cash plan , Company Pension Scheme, Developmental Training, Employee Assistance Programme, and a My Rewards Scheme to help save on everyday spending. *KH Engineering Services Limited are an equal opportunities employer*