Customer Service Administrator

Manpower are looking for an experienced Customer Service Administrator to work in Logistics for our national client based in Tyseley, Birmingham. Monday - Friday
£28k salary per annum
37.5 hours per week between 08:00-18:00 (to be discussed at interview stage)
Temporary on going work

MUST HAVE SAP EXPERIENCE!

Main Duties:

• Primary responsibility will be the entry and processing of data with the Clients SAP system
• Claim handling and reporting via Client's SAP system
• Undertake investigations of claims between both customer systems and own systems for discrepancies, shortages and damages of both outbound customer deliveries, inbound supplier receipts and on site stock issues
• Work alongside the site operations and inventory teams to undertake these claim investigations
• Identify and monitor claim handling trends
• Monitor, investigation and rectification of any EDI orders failure, primary via SAP or escalate to SAP help-desk where required if not resolved
• Provide timely updated to the Clients via SAP system, or via email, teams and telephone
• Act as the primary contact with the Clients Customer Service and Logistics Teams
• Creation of inbound orders from UK Suppliers on SAP
• Processing of return shipments from UK customers
• General data entry and spreadsheet administration and site team support as required
• Responding to emails and telephone enquiries
• Adhere to Health & Safety requirements to provide a safe working environment

Requirements:

• Experienced in using SAP or equivalent systems such as order management or global freight systems
• Experienced in data entry
• Ability to understand and execute new processes
• Excellent knowledge of MS Office features especially Excel
• Confident communicator, written and oral
• Friendly interpersonal skills
• Attention to details
• Ability to build client relationships
• Excellent organisational skills
• Ability to work on own initiative and as part of a team
• Problem solving skills

If you have the above experience and are looking for a new challenge, please apply now!