Customer Service Assistants

Posts on our Customer Service Assistants Casual Register
The casual role attracts £12.59 per hour plus enhancements for weekend working. Successful applicants will deliver a high standard of customer service across our venues.Post holders will be expected to undertake a range of activities associated with the general operation of TWAM’s museums and galleries, acting as the first point of contact for visitors, answering enquires and providing information and assistance on the service and activities within the venue. Post holders will also explain exhibits and displays, demonstrate interactive exhibits and may undertake group guided tours, as well as actively promoting retail and fundraising activities to encourage visitor spend.Operating a till, handling and reconciling payments and stock control in accordance with financial procedures will also be part of the role, as will assisting with the moving and handling of collections and exhibits and the installation of exhibitions and displays. Applicants will have numeracy, literacy and basic IT skill as well as experience in a visitor-facing role and commitment to engaging with visitors. There is more information about what to expect from the recruitment process and working for us here: https://www.twmuseums.org.uk/about/jobs
We are also hosting an open day at Discovery Museum where interested applicants can find out more about the roles and application process. Two sessions are taking place on Monday 17 June at 2pm and 3pm. People can sign up if they want to attend the event here: https://www.eventbrite.co.uk/e/information-session-csa-recruitment-session-1-tickets-924358359737

https://www.eventbrite.co.uk/e/information-session-csa-recruitment-tickets-922967489607?aff=oddtdtcreator

Museum Website: https://www.northeastjobs.org.uk/job/Customer_Service_Assistants/265384