Customer Service Executive

About Our Client

A well established company in Kingston.

Job Description

• Handling customer queries over telephone and email
• Logging and updating of complaints database
• Complaint investigation and close out
• Complaint trend analysis
• Coordinating insurance and supplier credit claims
• Supporting on product recalls and withdrawals
• Completing supplier questionnaires and customer forms
• Ensuring supplier certifications are up to date
• Engagement of continuous improvement within quality team
• Support cross-functional requests

The Successful Applicant

• 1+ years' experience in Customer Services
• Knowledge of food manufacturing and QA/QC systems would be beneficial but not essential

What's on Offer

Be part of a growing mission-led business dedicated to better serve people & planet Friendly, enthusiastic, like minded team - vibrant office working environment Riverside location within close proximity of Kingston upon Thames town centre, train station (also close to Hampton Wick station). Car parking available on site. Flexible working hours (start between 8.30-10am finish between 4.30-6pm) Hybrid working model (3-days per week in-office and 2 days from home) Real opportunities to grow in your career and develop your skills as we scale the company Free product samples and new product testing sessions 25% off trade prices on all our food products