IT Lead / Administrator

To be responsible for the day-to-day functionality of the practice IT systems. Duties can include but are not limited to, administration of databases, user accounts, housekeeping, upgrades, patient searches, reporting data and general enquiries. In addition, the post-holder will be required to provide support to the team, ensuring all issues are resolved or escalated in a timely summary. Duties and Responsibilities The following are the core responsibilities of the IT Lead/Administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: The provision of a local support service to all staff, resolving issues with IT systems and equipment To perform regular system checks to maximise performance Provide training to all staff as required, ensuring the effective use of all systems To ensure staff adhere to practice policies regarding IT security and ensuring conformance to Information Governance To deliver the IT related elements of the staff induction programme Build, generate and carry out searches as required by the practice team to enable reports to be produced and action plans devised Support the team in the effective use of searches, audits and recalls Support the team in the use of the clinical system Act as a liaison between the practice and external agencies, for the timely management of all faults To ensure the practice website is current and reflects the objectives of the practice, this includes social medial platforms, newsletters etc Maintain the practice intranet, ensure content is current Configure searches and interpret data for audit purposes To send out mail merges for a number of campaigns i.e. flu To ensure all staff have the appropriate smart card access to the clinical system Support the IT manager with all elements of the online patient access software Ensure the Operations Lead is updated regarding the release of patches and upgrades The configuration (activation and de-activation) of all staff email accounts Supporting the Operations Lead in the writing of all IT related policies and protocols and user guides Liaise with the ICB and other external stakeholders in relation to IT matters Contribute to the development of the strategic objectives of the practice, providing specialist IT knowledge as required To provide administrative support to the Operations Team as required To undertake appropriate training to be prepared to continue learning as systems develop Supporting with meeting QOF targets and other targets as appropriate Other responsibilities include: Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures, including read coding, summarising Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Arranging meetings, refreshments, preparing documentation and taking action notes as appropriate Providing admin support to the management team as and when required Undertake appropriate training Provide assistance to the Practice Manager as and when required Any other delegated duties appropriate to the post