Customer Operations Manager Customer Operations Manager

Kody is an exciting and fast-growing Fintech, revolutionising the landscape of brick-and-mortar businesses by offering seamless payment solutions. Specialising in the hospitality industry, Kody is committed to expanding its technology to various sectors in the future. Given the nature of the role, regular travel will be required, with all expenses covered by the company. However, when not engaging with customers in person, this role will transition to a fully remote position, with occasional team gatherings. Facilitate remote onboarding sessions via video/voice calls, guiding customers through the onboarding process Conduct product tours and provide training sessions to customers, ensuring proficient usage of our solutions Offer timely support to customers, addressing technical issues and accommodating last-minute requests to expedite their go-live process Provide technical support to merchants, including after-hours and occasional weekend assistance Minimum of 2 years of experience in customer onboarding or account management roles Excellent commercial acumen and communication skills Willingness to travel as needed Tech-savvy with a driver's licence and access to personal transportation (desirable) Competitive base salary + OTE Remote-first and flexible working. Annual £1,000 learning and development allowance on training related to your role £200 to spend on furniture to make your workplace comfy. Every year you'll get 25 days of holiday leave plus an extra day of leave for life events like your birthday or getting married Enhanced parental leave once you reach a certain length of service