Online Support Manager

Job Description:

Expedia is seeking a dynamic and experienced Online Support Manager to join our team in London, England. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of experience in a similar role. This full-time position will require the Online Support Manager to oversee and manage all aspects of online support for Expedia.

Responsibilities: - Manage a team of online support specialists to ensure a high level of customer service and satisfaction - Develop and implement strategies to improve the online support process and optimize efficiency - Monitor and analyze online support metrics to identify trends and make data-driven decisions - Collaborate with cross-functional teams to address customer issues and provide solutions in a timely manner - Conduct regular training sessions for online support staff to enhance their skills and knowledge - Stay current on industry trends and best practices in online support to continuously improve processes

Requirements: - Bachelor's degree in a related field (preferred) - 8+ years of experience in online support or a similar role - Strong leadership skills and the ability to motivate a team - Excellent project management skills - Strong research skills to identify and implement best practices - Reliable and able to work under pressure - Excellent communication skills, both written and verbal

Benefits: - Free accommodation for out-of-town employees - Training and professional development opportunities - Vision insurance for all employees

Working Environment: The Online Support Manager will collaborate with colleagues from around the world, fostering a global village mentality. This inclusive and diverse working environment encourages teamwork and creativity.

Equal Opportunity Statement: Expedia is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Expedia is committed to creating a diverse and inclusive environment for all employees.

Deadline to apply: 2024-07-01

Join Expedia in providing exceptional online support to our customers and be a part of a global team dedicated to excellence. Apply today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.