Retail Stores Manager

As a Store Manager at Southend Airport you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us, whether it’s a commute to work/education, or a holiday abroad. Airport Requirements:

• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Store Manager is all about? Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan Playing a key role to make sure your colleagues are supported, set clear and measurable targets, which are reviewed regularly, and ensure team members are aware of their performance Working with Head Office to share your knowledge of the local environment to maximise local opportunities and community involvement Having a robust people and succession plan in place and work with the Region to support people development and succession planning, including review and development plans for all colleagues Keeping teams up to date on stores business performance and appropriately challenging what can be done to improve Creating a sense of pride within the store to ensure both colleagues and customer facilities are of a good standard, and that we are operating safely and legally What our Store Leadership Team would love to see: Current Store Manager (or equivalent) in a fast-paced retail or similar environment - ideally with multi-site experience, but not essential Confident in energising, influencing and motivating store management and teams to deliver exceptional service and performance Organised, proactive - able to prioritise at pace in a fast-paced retail environment Experience in managing the employee lifecycle from recruitment, onboarding and ongoing performance reviews Strong stakeholder management experience, able to influence and communicate with your team, peers, head office colleagues and senior stakeholders with gravitas and conviction We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial. WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK.