Scheduling Co-Ordinator

Are you a problem-solver with a passion for exceptional customer service?

Do you thrive in fast-paced environments, juggling multiple tasks with ease?

Is honesty and integrity at the core of who you are?

If you answered yes, we want you!

Who We Are

JPS Plumbing Winchester Limited is a leading provider of plumbing and heating services across Winchester, Southampton, and surrounding areas. Our reputation is built on exceptional customer service and a commitment to excellence, serving both lettings agents and private clients. We’ve built our reputation on being clear, reliable, and easy to deal with. That only works if the person coordinating the team does the same.

About the Role

As a Scheduling Coordinator, you will be the centre of our operations, ensuring seamless communication and coordination within our team and with our customers. Your role includes:

• Scheduling appointments and managing the company’s diary including a number of engineers.
  
• Answering calls and responding to customer enquiries in a friendly and professional manner.
  
• Providing exceptional customer service and going above and beyond to ensure satisfaction at all times.
  
• Managing and prioritising emails, responding promptly and accurately.
  
• Coordinating with engineers and allocating resources efficiently.
  
• Maintaining accurate records and updating our database.
  
• Assisting with general administrative tasks such as data entry and document preparation.
  
• Supporting the team with various ad-hoc tasks to ensure smooth operations.
  

Who You Are

To succeed in this role, you should have:

• Proven experience in a similar role, combining administrative, scheduling, receptionist, and customer service duties.
  
• The ability to multitask and prioritise effectively in a fast-paced environment.
  
• A friendly, confident, and outgoing personality.
  
• A solution-oriented mindset, always looking for effective resolutions - but not afraid to ask for help!
  
• Experience managing multiple diaries for others.
  
• Excellent communication skills, both verbal and written.
  
• Strong organisational abilities and attention to detail.
  
• Proficient computer skills, including email, scheduling software, and basic office applications.
  
• Self-motivation and initiative.
  
• The ability to handle difficult situations with professionalism and empathy.
  
• Strong problem-solving skills and the ability to work independently.
  
• Experience in Engineer scheduling
  
• Close proximity to Southampton for regular team meetings
  

Why Join Us?

• Salary: £27,000 per year.
  
• Remote work with regular meetings in Southampton.
  
• Supportive, driven, and friendly team environment.
  
• Extensive onboarding programme to ensure your success.
  
• Opportunities for growth and to have your ideas heard and implemented.
  

Challenges of the role:

This role is fast-paced and requires excellent multitasking abilities whilst still paying attention to the little things. Working from home can be challenging, but with our robust support system, you'll have everything you need to succeed.

Application Process

Submit your CV, have an initial telephone chat, followed by a face-to-face interview.

Ready to take the next step in your career?

Apply ASAP – We can't wait to meet you!